Shipping policy
Thank you for shopping with VYA. We are committed to delivering your order safely and on time. Please read our shipping policy below.
Order Processing
- Orders are processed Monday to Saturday, excluding Sundays and public holidays.
- Ready-to-Dispatch items (if applicable) are processed and dispatched within 2 working days.
Delivery Timeline
Delivery timelines begin after your order has been dispatched and may vary depending on your location, courier availability, and public holidays.
- South India: 2β5 working days
- North India: 7β10 working days
Please note that delivery timelines are estimates and may vary due to unforeseen circumstances.
Made-to-Order & Pre-Order
Made-to-Order
- Made-to-order garments require 10β15 working days for production before dispatch.
- Each garment is carefully crafted to ensure the highest quality.
Pre-Order
- Pre-order items will be dispatched according to the estimated timeline mentioned on the product page.
Kindly note: We are unable to accommodate requests for expedited production or dispatch, as every garment is prepared with care.
International Shipping
- We currently accept international orders through Instagram DM or WhatsApp.
- Please contact us to confirm product availability before placing your order.
- Shipping charges are calculated based on the destination, package weight, and package dimensions.
- Any customs duties, import taxes, or local charges are the responsibility of the customer.
Delays & Delivery Issues
- If your order is delayed beyond the estimated delivery time, please contact our customer support team.
- We will be happy to assist you in tracking your shipment and resolving any delivery-related concerns.
Important Information
- Please ensure that your shipping address and contact details are accurate before placing your order.
- VYA is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.
- Once an order has been placed or dispatched, it cannot be cancelled.
Need Help?
Instagram: DM us anytime
WhatsApp: +91 84388 83563
Email: labelvya@gmail.com
Customer Support Hours
Monday β Saturday: 10:00 AM β 7:00 PM (IST)
Sunday: Closed
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