Shipping policy

Thank you for shopping with VYA. We are committed to delivering your order safely and on time. Please read our shipping policy below.


Order Processing

  • Orders are processed Monday to Saturday, excluding Sundays and public holidays.
  • Ready-to-Dispatch items (if applicable) are processed and dispatched within 2 working days.

Delivery Timeline

Delivery timelines begin after your order has been dispatched and may vary depending on your location, courier availability, and public holidays.

  • South India: 2–5 working days
  • North India: 7–10 working days

Please note that delivery timelines are estimates and may vary due to unforeseen circumstances.


Made-to-Order & Pre-Order

Made-to-Order

  • Made-to-order garments require 10–15 working days for production before dispatch.
  • Each garment is carefully crafted to ensure the highest quality.

Pre-Order

  • Pre-order items will be dispatched according to the estimated timeline mentioned on the product page.

Kindly note: We are unable to accommodate requests for expedited production or dispatch, as every garment is prepared with care.


International Shipping

  • We currently accept international orders through Instagram DM or WhatsApp.
  • Please contact us to confirm product availability before placing your order.
  • Shipping charges are calculated based on the destination, package weight, and package dimensions.
  • Any customs duties, import taxes, or local charges are the responsibility of the customer.

Delays & Delivery Issues

  • If your order is delayed beyond the estimated delivery time, please contact our customer support team.
  • We will be happy to assist you in tracking your shipment and resolving any delivery-related concerns.

Important Information

  • Please ensure that your shipping address and contact details are accurate before placing your order.
  • VYA is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.
  • Once an order has been placed or dispatched, it cannot be cancelled.

Need Help?

Instagram: DM us anytime

WhatsApp: +91 84388 83563

Email: labelvya@gmail.com


Customer Support Hours

Monday – Saturday: 10:00 AM – 7:00 PM (IST)

Sunday: Closed




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